New Delhi, Dec 30 || In a bid to swiftly address citizen concerns, the centralised public grievance redress and monitoring system (CPGRAMS) has successfully resolved over 70 lakh grievances in the last three years (2022-2024), the government said on Monday.
From 2022 to 2024, the system enabled the resolution of 70,03,533 grievances and mapped 1,03,183 Grievance Redressal Officers (GROs) as of October 31.
CPGRAMS, developed and monitored by the Department of Administrative Reforms and Public Grievances (DARPG), is an online platform available 24/7 that connects all ministries and departments across the country.
The public grievance system now connects 92 central ministries, departments and organisations with 36 states/UTs, offering a seamless platform supported by over 73,000 active subordinate users.
With 96,295 organisations registered, CPGRAMS has significantly improved citizen engagement and service delivery.