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Australia's largest telecommunications company fined over emergency service network disruption

December 11, 2024 03:37 PM

Sydney, Dec 11 || Australia's largest telecommunications company has been fined over an emergency services network disruption.

The Australian Communications and Media Authority (ACMA) on Wednesday announced a three million Australian dollar ($1.9 million) fine for Telstra for failing to comply with emergency call rules during an outage of Australia's triple zero network in March.

As the national operator of the triple zero service, Telstra is required to meet obligations in relation to the handling and transfer of calls made to the emergency service number, reports news agency.

ACMA found 473 breaches of the rules during a March 1 incident in which Telstra's Triple Zero call centre was hampered in transferring calls to emergency services for 90 minutes.

The investigation found that 127 calls during that period were not transferred to emergency services because Telstra neglected to update its backup phone data.

 

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